The Director of Fines Victoria’s internal review oversight function set out in Part 3A of the Infringements Act 2006. Clear, concise, and accurate information should be provided to applicants at all stages of the internal review process. At the pre-review stage, fine recipients should be informed of their right to internal review. Enforcement agency websites should not improperly prescribe the circumstances that will and will not be considered at internal review. Agencies should impartially consider all applications on their individual merits.